NB
Neels B

1 reviews | Active since Dec 2014

30 Dec 2015, 12:34

Paid for more but got less

I visited the KFC in Malibongwe Drive - close to Republic Road) and and ordered twp Streewise 2's (3 pieces). When I opened the boxes at home, I noted that each box only contained two pieces. My order number is 099 and my visit was at 11.40 today (30 December 2015). This is highly unacceptable as I drove about 10 km to do the order and when I got home I did not have enough food for everyone. I think you should reprimand your personnel to ensure that they provide what is paid for. I had to drive elsewhere to order more food for my family, which incurred more expenses for me, especially the petrol costs. Please investigate the matter as this is irregular and poor service. Thank you. Regards. Neels

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Replies (1)
KFC
KFC's reply31 Dec 2015, 13:45
Official
Hello Spur-*****,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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