OVERCOOKED FOOD, BAD SERVICE AND MISSING ITEMS

My family and I decided to try the "New Hype" for these chicken strips that everyone was promoting on social media. And WOW, what a great disappointment it was, AGAIN.

Whenever we order online, items are missing, or something is not right with our order, specifically KFC Grandwest.

Last night we ordered the Strips Feast Deluxe, consisting of 6 Original Recipe Chicken Strips with 2 Colonel Dips with option to swap to; Hot & Spicy; new BBQ, or Buffalo dips. Bundle includes 5 Original Recipe Chicken Pieces and 1 Large Chips. And added to our order for our one-year-old - chicken pops and chips (WHICH WAS NEVER RECEIVED).

No dips received (x2) – H&S and BBQ.

The Chicken Pops and Chips meal (clearly reflected on the order slip attached) was not received at all.

Only 5 chicken strips were provided, and we were supposed to receive 6, which were overcooked, hard, and barely edible (pictures attached). The strips were thrown in the trash.

After complaining online, they requested ME to call them as they require more information??!! This was beyond me.

The service and food quality was disgusting. Only the chicken we had was okay as we had to give the chips to our son as he never received his meal.

KFC DO BETTER - You thrive on how great your food taste and how your service is great when it is actually NOT. You have influencers showing off your brand and boasting about you when I have seen so many normal customers post BAD reviews for this new strips. Please give us the same quality of food you are giving the influencers as this is our HARD EARNED MONEY.