Out of Stock and failure to keep to word

I placed an order for about 25 items for myself and colleagues yesterday for collection this morning at 8am - my order was taken by Thabi who confirmed that i must speak to Makhosi today for collection . When i got to KFC i spoke Makhosi who informed me that she was not aware of the order. I was told it wont take long to make up my order, so i waited and waited.and waited. Finally when the items were ready, i was told that the receipt cannot be printed. Had i been informed an hour earlier when i arrived that there was a printing problem i would have gone to another branch. Finally i get so fed up that i speak to the area manager ( over an hour of waiting and complaining later) and miraculously the printer works. <br> I was so fed up by then that i did not check the order in the store. When i got back to dish out the items to the staff, i noticed that i was not billed for one mash and gravy and there were extra burgers with zinger sauce in it - so my child could not have a burger and was left hungry. I called cookie back on her cell to inform her of this and she was to arrange for the lagoon drive branch to call me to deliver something and it's now 1hr later with no contact from them