MM
Motlalepula M
1 reviews | Active since Oct 2010
23 Mar 2015, 15:07
Orders take long or incomplete
My family and I went to KFC Broadacres on Saturday just after 7pm & we were told our order will take 15minutes or more to reach us. We went to Monte Casino & funny enough, within 2 minutes, we had our order everything in order. This was not for the 1st time. Last month, the same branch, Broadacres, the lady who was serving us, was slow & mixed up the orders. Some clients lost their patience & left without ordering. This is so bad, something needs to be done. Its either they short staffed or everybody there, is new & if that is the case, thorough training is needed.
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KFC's replyOfficial
23 Mar 2015, 15:54Hello katleho1,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
KFC's reply23 Mar 2015, 15:54
Official
Hello katleho1,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,