Order not placed

I tried to place an order on the KFC delivery app. I went through the process and approved the payment via my bank. I received an error message saying order could not be placed. Half-hour after that, kfc deducted the money. I have logged a call. Its been almost a month but still have not received any feedback. I have to call them everyday and all they are saying is that they will get back to me. I will never order from KFC again.