MA
Magnus A
1 reviews | Active since Mar 2009
08 Feb 2016, 18:43
Order a Regular and is charged for Large
Good day<br> <br> Despite the fact that I hard ordered exactly as the menu had shown Regular Hawain, the charge presented was R60 plus/minus; when I asked why is the price different from the board, she explained that this is for \the bottle\", however this is not what I had ordered.<br> <br> Do you think the cashiers are instructed by management to sell the \"upsized versions\" instead of what the customer asks for - that means I should pay the price displayed but get the product forced onto me by the cashier.<br> <br> "
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Replies (1)KFC's replyOfficial
10 Feb 2016, 16:47Hello zabzoo,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
KFC's reply10 Feb 2016, 16:47
Official
Hello zabzoo,
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
Best regards,
