Online rollout mess

I want to KFC in grey owl after placing my online order paid at the store but the lady at the till apperantly they have no idea how my order is suppose to look but at the time they seem to have figured it out. I get home and my order is wrong I drove back to the store to advise of that and fine they took back the incorrect order but strange thing is I could swear I saw that lady warm up the incorrect order for herself but any way I had to login on the online application to show them how the meal is suppose to look and for all my trouble and time i did not even get an apology or consolation for their mistake which i think it's really unfair on me as the client.