Online Order Vanished

I have sent 7 emails since this incident took place and no real assistance. They called ONCE and I couldn’t answer. And because I don’t have an alternative number they don’t bother calling back. KFC Customer Care Case CAS-810270-C7X6Q8

One the 5th December i placed an order online to pick up at KFC Randpark Ridge. I used a voucher ***15. I was meant to check out as a guest. After i put in the voucher code, it automatically gave me a new voucher via sms to use the balance on another time. Yet, I didn t recieve an order number and Randpark Ridge did not get the order but the voucher has been used. I then had to use up the new voucher code with a balance of R345 (and it s just the two of use!) because when using the voucher in store you have to use all of it unlike online! I would like to get back what I used on the first voucher because i never received anything.