Online order never received _no refund. Stay away!

I'm quite disappointed with the "assistance" I've received from KFC customer care.

On 1 May 2022 I ordered a delivery duo meal on the KFC app and paid by card.

An hour passed and I didn't receive my food despite payment having gone off my account.

I dutifully called the customer care line and was advised that for some reason I was not notified that there was no driver at the New Market Park, Guateng, South Africa branch and that they've excalated it with another branch to send a driver and that I would receive my meal in 15-20 minutes.

24 hours passed and I still didn't receive my meal and accordingly I emailed the customer care line requesting a refund to my original payment method as I paid for a meal I never received.

To date (6 days later) I'm yet to receive my refund or a meal from the New Market branch and I have not received any response from the customer care center.

It's instances like this which make a consumer terrified to use food delivery apps.

I have essentially been ****** and, until this is sorted out, KFC has lost my patronage and, I will share this issue far and wide in order to discourage future patrons from using the KFC ordering app.