Online delivery does not work

I ordered delivery from the kfc online option, I was debited but never received a confirmation email or the food. I called thru to the contact details on the website and not one person I spoke to was interested in help. The each kept transfering me to a different department with customer service and empathy no where to be found. No1 was able to tell me if I will be recieving my family's supper. I called the store that came up and they said the order was not received probably not enough drivers. Tabisle from the phoenix 2 store said I rather come in and order. Three days have passed and I have still not be refunded and No1 seems to know why. It's the hot potato game the call centre keeps pushing me to the next person with No1 interested in finding a solution. The answer given is" it's our system there is nothing I can do, wait 3 days and the money will be returned". 4 days passed and still no refund still no care, it's sad to say KFC poor service is poor all round.