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harlin M

1 reviews | Active since Feb 2015

25 Feb 2015, 13:32

old spoiled chicken with maggots

bought chicken on the Sunday afternnoon 06/02/2015, Sunday evening noted a white powdery substance on leftover chiken. I put the chicken in the fridge so I could return it the next day. The next day when I took the chicken out of fridge, it was full of maggots( have a video to prove). I then laid a complaint on the KFC compliments/complaints website. ON THE 13/02/2015 I got a call from the manager of the region( not sure) not even sure what his name was, and asked what the complaint was about. I told him everything. He just said that he is sorry for that and if I still had the chicken they could send it for analysis. I said to him I didnt have the chicken as the maggotts ate it. and that was it. Later on a person from head office calls i.e Lawrence to enquire if someone has given me a call wrt my problem. I then said that someone has called me and that I am not happy with the way it was handled. Lawrence then promised that he would look into the matter and email me as I was not able to answer my phone that day. Later on the first guy calls again , Im not able to answer my phone. A week later I post on their website again and they still have not responded. not even a mail from head

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Replies (1)
KFC
KFC's reply26 Feb 2015, 08:56
Official
Hello harlin1,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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