KG
Kyle G

1 reviews | Active since Dec 2015

16 Dec 2015, 16:05

OLD FOOD AND TERRIBLE SERVICE

I have had many bad incidents at the KFC in welgemoed, but continue to go there. As of recent, I have specifically asked the lady, when ordering my food, to make sure that my zinger burger patty is fresh, and not old. Low and behold, every time, without fail, my food is old. As of the most recent, the burger was so hard and dry that I could not physically bite it, so it had to be thrown away. This accompanied with oil drenched RAW chips is completely unacceptable. To date, I have probably thrown away over R600 worth of KFC food that was not edible. On the occasion that i stay to eat inside the KFC and complain about my burger being old and dry, I am greeted with a disgusted look from the employees and a very unhelpful willingness to solve the problem that they've made. I have complained in the past, only to receive a vague apology at most. This does not make up for the hundreds of rands I have had to waste at KFC. I am sorely disappointed..

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Replies (1)
KFC
KFC's reply17 Dec 2015, 09:34
Official
Hello KDGLEN13,


Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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