Official Complaint: Poor Service and Mismanagement at KFC Silverton Village

Dear [KFC Customer Service/Management],

I am writing to express my deep dissatisfaction with the service I received at your KFC Silverton Village branch today. As a loyal and frequent customer who has always enjoyed good relations with the staff at this branch, I am extremely disappointed by the unprofessionalism and dishonesty I encountered during my visit.

I placed an order for the 9-piece Summer Bucket, explicitly requesting only centre and side breast pieces since I do not eat any other pieces. I clarified my preference to the staff member assisting me, Kamothso (spelling). When I received my order, I checked the contents and found 6 small centre breast pieces and only 3 large side breast pieces, which I found unacceptable for a meal intended to feed four people.

I politely explained that it would have been more reasonable to provide 4 large pieces and 5 small pieces to ensure fairness for everyone eating from the bucket. This simple request seemed to provoke an unprofessional reaction. Kamothso (spelling), along with other staff members, began speaking in a foreign language, clearly annoyed at my request. However, Kamothso (spelling) then assured me he would address the issue, took the order back, and returned it to me.

Trusting his word, I left without rechecking the bag. Upon returning home, I discovered the order was unchanged, with the same incorrect proportions of pieces. It was clear to me that Kamothso (spelling) had **** and had not replaced or adjusted anything.

I drove back to the branch to address the issue, where I asked for Kamothso's (spelling) name in the presence of the store manager. When I recounted the above, Kamothso (spelling) simply stated that he had provided the correct pieces, which is completely untrue. His dismissal of my complaint and blatant dishonesty are unacceptable.

This situation is no longer about the chicken but about the principle: a KFC staff member intentionally disregarded my request and attempted to mislead me. It is deeply frustrating and disappointing that a loyal customer like myself is treated this way. I trust you will investigate this matter thoroughly to ensure that such unprofessional behavior does not recur.

I would appreciate your response regarding this matter and the actions you will take to address this incident.