Off/ smelling chicken purchased at KFC Grand West

I visited kfc Grandwest on April 30 2024 in the evening around 20:00 or so not quite sure about the time. I bought the family treat 10 piece meal. When my kids and I got home as we about to eat my daughter said this meat smells funny, then she tasted a bit and immediately she spitted it out because it was off. We there smelled all the chicken and all of the 10 piece was rotten. I was frustrated now because I could not go back because I stay far from Grandwest and it was at night. My order number is 1012. The next day May 1st 2024 I called KFC Grandwest to lay a complaint about the 10 piece I got that was rotten, I spoke to the manager called “Zanele” I told her my frustration and to her response she asked if I have the picture of a rotten chicken. I then asked her why would I have a picture of a rotten chicken. She then told me that that they are busy so she would call be back and she never called me back. I called KFC again today with is May 3rd 2024 again I asked to speak to the manager and this time around I spoke to the lady called “Khuthala” I then repeated myself again regarding the 10 piece family treat that I bought on April 30th 2024 with order number 1012, her fist question was “do I have a picture of a chicken” I asked her the same question I asked Zanele the manager I spoke to on May 1st 2024, which is why would I have a picture of a rotten chicken. Khuthala then asked for my number saying that she would call me back because she needs to look at the footage, I asked her how is that going to solve the situation are they going to see if I was really there or not. She told me that she wants to see how the chicken was made, my question was to her “how are you going to smell the bad smell on the chicken over a footage “. Khuthala then told me that she has already logged off now her shift has ended now she has to stay and investigate on the footage making it seems that now I’m taking up her time because she is going home. There was no empathy whatsoever from both the “so called managers”. They did not care at all about my complaint. Khuthala still asked me when am I going to come to their KFC again, I asked her “why would I go there again after they served rotten chicken and provided me with a bad service “? She then told that I can come to them on Saturday morning May 4th for a “free” chicken. The manner that she handled my query was so unprofessional and the fact that the staff member from the background still made a comment “yuuu ama cololured” what does my race have to do with my query that is unacceptable at this point I’m beyond upset with the service I received. As a Quality Analyst myself this is not how customers should be treated, there was no apology nor empathy was provided and the questions that was asked it seem like I was lying about the situation, I still told the lady Khuthala that this is not about getting a free chicken as if I cannot afford to myself one. This is about them not taking any ownership whatsoever regarding my complaint. For a person that claims to be a manager it is quite concerning that this is how they treat their customers. There is not customer etiquette whatsoever. Again, this is not about getting a “free chicken” at this point I have no faith in KFC and I do not see myself ever buying from them again, I cannot spend my money at a place that doesn’t acknowledge their customers and treat them with respect. At this point I would like to get back my reimbur*****t of R259.90 and for khuthala to keep on telling me that “it’s fine, it’s fine” Everytime I express an expression of dissatisfaction and then tells me that I can come tomorrow @10am to get a free chicken what does she take me for? So i must waste my time and my money to travel to grand west and not considering the fact that I might have other commitments. I’m laying this complaint because as a customer I was NOT TREATED FAIRLY at all by KFC Grand west staff.