Nothing new from this KFC branch in Paarl

I had a very disappointing experience at KFC during a recent team lunch. (KFC corner bethal and main road)

We placed a group order which included wraps, chicken, chips, and drinks. When we started eating, one of us opened the chicken and immediately noticed that it was completely raw, pink and clearly undercooked. This made everyone else to check their meals, and unfortunately, every single portion of chicken was in the same state.

We returned to the store with the food, expecting them to take it seriously. Instead, we were told that their chicken can have a “pink texture,” and the staff refused to properly inspect what we brought back. This response was both dismissive and concerning given the obvious food safety issue.

They replaced the meals, but the quality of the replacement was just as poor. The twister wrap I received was carelessly assembled, with a very small piece of chicken, minimal lettuce, and mayo, clearly made with little effort. After such a serious mistake, I expected them to at least ensure the replacement meals were up to standard, but that was not the case.

To make matters worse, the manager did not come out to address the issue when requested.

Overall, this experience was unacceptable. Serving raw chicken is a serious health risk, and the way the situation was handled showed a lack of accountability and professionalism. I will definitely not be returning to this branch.