Not the quality I am used to

I got lunch from KFC Sea Point Main Road.<br> <br> Firstly I waited very long for my order and the staff was talking in Xhosa after many other customers that came there after me was helped. No body explained what happened or had the courtesy to apologise for any inconvenience. <br> <br> I am discussed in the quality of the wrap I got - the chicken was hard and very dry, so hard that it actually hurt my pallet when I ate it. This is not the first time that I have received bad quality food at this branch - the previous lunch we all in our office (4 pax) received bad chips - tasted old.<br> <br> This is not the quality I know of KFC<br> <br> Kind Regards<br> Juanita<br> [Email Removed]