Not the KFC service expected

We went to KFC Hazeldean on Sunday 03.04.2016 about 14H00-14H30.<br> <br> We ordered a six piece and wanted to add a large coleslaw. Victoria, the lady on the counter said that there is no coleslaw. We decided to leave the coleslaw. We also wanted to order a twister but she said there's no wraps either. I then ordered a zinger burger. While we waited another customer that was behind us left the shop because they were not happy with waiting so long before being helped. <br> <br> When we received our food, I decided to call the manager, Ella, not to complain but just to ask that they improve the availability. She then said that they actually have stock of coleslaw and wraps. I told her then that she should exchange my burger for a twister and we will pay for the coleslaw. <br> <br> When I asked Victoria and Ella why they couldn't tell us from the beginning that there was stock, they persisted that they didn't have stock when we placed the order. For some reason 2 minutes later they did have stock. <br> <br> I have always been surprised with the friendliness and service I receive from various branches of KFC, but after this encounter I will not be buying KFC very soon.