KR
Kaegan R

1 reviews | Active since Jun 2016

21 Jun 2016, 09:54

Not the first time!!!

<p>Hi,</p> <p> </p> <p>I bought Dunked wings and 3 burger meals at KFC on Friday, 17 June 2016. I was yet again disgusted in the service provided by their staff and way my food looked!! I then completed their survey on same day and to date (as I did before) no response has been received!</p> <p> </p> <p>My food looked like it was thrown against their wall a few times and the burgers were soggy!! Their staff are unfriendly and have given me a poor customer experience yet again!</p> <p> </p> <p>My team and I visit this KFC almost every second day since the opening (at canal walk shell) and I will make sure my team members, colleagues and friends never visit that branch again.</p> <p> </p> <p>I’m highly disappointed.</p>

0
Replies (5)
KFC
KFC's reply21 Jun 2016, 14:16
Official

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
********** 222

KR
Kaegan R's update22 Jun 2016, 11:48
Reviewer Update

There's no effort from you in retaining your customers. Wow!!! I make sure not to visit your franchise again!

KR
Kaegan R's update05 Jul 2016, 13:54
Reviewer Update

Hi,

I recently has a major issue with this store regarding staff attitude and poor quality. I wanted to recognise Ruby, the manager for the brilliant service he gave me and the effort he provided in getting my complaint sorted. I will gladly return to his store!

KR
Kaegan R's update08 Jul 2016, 07:12
Reviewer Update

Hi, did Ruby receive his feedback yet?

KR
Kaegan R's update13 Jul 2016, 14:07
Reviewer Update

Hi,

Please can you respond to the above?