1 reviews | Active since Oct 2014

22 Mar 2015, 08:07

not serving after 21H00

I have on 2 occations went to KFC in parkstation to by some meat and only to be turned away told there is no meat. The latest was on the 15th March at around 21:15 when I got turned then asked if I can speak to a manager. Asked her how is it posible that they open 24 hours yet at 21H00 there is no meat? The answer was that am wasting time cos she cannot prepare few pieces for me and the remainder will get expired the next day. Then asked me to leave the store. I went to the other KFC within the centre and got served with a smile. Worst part is that she refused with her name as she was not wearing a name tag then blatantly said I can report that anywhere she does not care. Such people will make KFC lose its loyal customers the people who r paying her salary. I wonder what is she teaching to her staff if herself does not know the importance of good customer sevice? KFC stop taking any1 frm the streets and making them managers please or else 5 years is a long time, ur business will go down the drain!

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Replies (1)
KFC
KFC's reply23 Mar 2015, 08:44
Official
Hello mofenyi1159,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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Best regards,