NOT SATISFIED WITH SERVICE

I ORDERED ONLINE AS USUAL AND I WENT TO COLLECT MY ORDER DURING MY LUNCH HOUR BUT I HAD TO LEAVE BECAUSE IT WAS TAKING TIME AND MY LUNCH HOUR WAS NEARLY OVER. THIS WAS THE SECOND TIME THIS HAPPENED THAT I HAD TO WAIT FOR MY ORDER. I WENT BACK AFTER WORK TO COLLECT AND MY ORDER WAS READY. MY ORDER HAD 2 DRINKS BUT UNFORTUNATELY THEY WERE IN TUMBLERS SO I COULD NOT CARRY THE TUMBLERS IN A TAXI. I ASKED IF THEY CANNOT CHANGE THIS TO BOTTLES AND I PAY THE DIFFERENCE BUT THEY REFUSED BECAUSE I ORDERED ON LINE BUT I DID NOT UNDERSTAND BECAUSE I MADE PAYMENT AT THE BRANCH. I WENT TO ANOTHER SHOP TO BUY A BOTTLE AND I POURED THE DRINKS INTO A BOTTLE AND ON MY WAY TO THE SHOP THE CONTENTS OF THE OTHER DRINK WAS SPILLED ALL OVER MY FOOD. I REALISE THAT THERE IS A PROBLEM WHEN YOU ORDER ON LINE. ONE TIME I WENT TO BUY 15 PIECES AND WHEN I ARRIVED HOME AND OPENED THE PARCEL THERE WAS 12 PIECES. ANOTHER TIME I WENT TO BUY KFC AND I ARRIVED HOME IT WAS RAW. I HAD TO COOK THIS AGAIN. I DO NOT KNOW WHY I CARRY ON BUYING.