Not satisfied with having your money just taken- "It is what it is"

I placed an order in store on one of the selfservice kiosks in KFC Northridge Mall Bloemfontein. After using card for payment an error was displayed on the panel that something had gone wrong and to try again, which I did. This attempt also gave the same error message. No order number or slip was provided by the kiosk. My banking app confirmed that the money had been drawn from my account for both transactions.

Communication with the manager on duty did not provide a satisfactory solution, nor a refund for the failed purchase. The manager had called a "regional manager" and some conversation between them I was handed the phone to talk to them. During the course of the conversation the person informed me "It is what it is" and would have to wait for the transaction to be reversed or provide MY bank statement to prove the failed reversal.

The evidence of this transaction already lies on your financial records and on your point of sale. I put it to you that the burden of proof lies with your company to confirm that you are aware of the failed transaction and address it.

The two transaction amounts are R229-70 each at just before six in the evening today.

I gave the area manager my telephone number and was informed I would receive a call withing the next 15 to 20 minutes...no call received as yet almost three hours later.