NOT FINGER LICKING GOOD SERVICE - BOYCOTT KFC PLEASE!

There must be thousands of people who are experiencing poor customer service from KFC, online or via the KFC App. Either the meal don't get delivered, or online specials not available via their own self help screen, or KFC Customer not responding back to issues raised.

I placed an online order on Wednesday at 16:55, received confirmation and sms that order are being processed etc. At around 18:40, called Customer service who was hopeless. The customer support lady just say the order was cancelled and money will be refunded and that it takes 7-14 working days. No regard that someone was waiting for their meal for the night. There was no contact made to me the customer who placed the order, why it was cancelled. After several engagements with KFC Customer care, and airtime used to the value of at least a burger meal, I was left with a bitter KFC customer experience that was not finger licking good, There was simply nothing.

Till date, no further feedback from KFC Customer Care on my online and app experiences. The lack of responses back from KFC customer care is a reflection of not taking the feedback of clients seriously and indicative that clients are of no value to the business.

The store manager (KFC Cape Road), did what KFC Customer should have done the previous night to find a solution to make good to this bad KFC experience.

Who ever read this review, let us all unite and spread the word to boycott business that don't value customers. KFC as a business is no longer provides a quality service to their South African patrons. They are not interested in dealing with customer complaints or delivering exceptional customer service.

Let's us support business where the customer is placed first and customer engagement is a priority.