SP
Shandre P

1 reviews | Active since Dec 2013

03 May 2015, 12:26

not a happy customer

Firstly we bought a family meal and chose zinger wings as a side and did not receive it. Secondly, the twister which was bought was burnt and broken. Thirdly, we had 3 large chips which one was filled to the top and others only half filled which i took a pic of to show you guys. The chips was also old (brown,soft and not nice at all). We also received no receipt and was told it did not print and our order number is 139,after that it changed to 141 without me knowing. We waited over 30min for our food,i did not mind but after waiting so long i did not receive quality food. I did not receive any seasoning or sauce after spending over R300,not happy at all. You guys also have to consider extra tellers because when i got there,only one person was taking the order. I always purchase from you guys as you are down the road and never received such bad service before. O yes,lastly, i tried phoning the same night and recieved no answer it just rang and rang and this was twice. If you try contacting me back and i dont answer due to the fact that i am busy,you may email me. Thanks

0
Replies (1)
KFC
KFC's reply04 May 2015, 16:51
Official
Hello k.osman,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,