Non Refund from KFC

ORDER # 111642 We ordered online for a delivery and paid. We got an SMS telling us that the order was cancelled. This was 29th February 2024. We called through and assured that direct payment for a refund would be done. On the Monday we called head office and they again guaranteed us that a direct payment was made. As of the 08 March 2024, no payments have been received from KFC. They cancelled the order because they could not find the delivery driver.