Non existent delivery

I ordered KFC as I have Covid. It has been an hour and a half and counting, with no sign of my food. I phoned repeatedly. Apparently the first driver left it in store, only after I phoned they realized that, then started looking for another driver.

30 min later I phoned again and they still hadn't found one, then suddenly "one" walked in. They said it was on it's way. Another 15 later, still waiting. They didn't even bother to deliver mine first despite being more than an hour and a half late at that time.

The funniest thing is, they are a 5 min drive from my place. No one bothered to phone me, I had to phone repeatedly. I got a message at 20:50 saying my order is on it's way, with live location and would be here at 19:42.... So it seems like KFC has discovered time travel.

How can you treat customers like this? This is the worst service, by far, easily, that I have ever received from any so called "fast-food" restaurant. I even tiped R10 when ordering.