No water, no rolls, almost laughable!

This morning I placed an online order via the KFC app. My order was accepted and collection was scheduled for 09:45 AM.

My husband got there and was advised that the store is closed, they're offline and don't understand how I was even able to place an order. This is because they've apparently got no running water.

My husband then showed them the confirmation SMS and email I received, as well as the app clearly showing my accepted order and successful payment.

When asked why they haven't closed the store for online orders, the lady was just like they're offline and again, don't know how I managed to place the order.

My husband then requested for a refund, seeing as they've deducted my money but aren't able to give me my food. She said, that she cannot assist with a refund - how convenient!

Then when we didn't accept this nonchalant response, she suggested we go to a different branch and collect from there, as they're open.

She sent us to Westgate Mall and upon getting there, guess what? It's almost laughable! They said they do not have rolls! How do you not gave rolls before 10AM?

THIS IS UNACCEPTABLE! PATHETIC ACTUALLY.

You're not only wasting my time, patience and petrol, you're ruining my morning, when all I wanted was breakfast, I have to run around for food I've paid for.