1 reviews | Active since Jul 2011
No sweetener for over 2 weeks
6 or 7 mornings a week i buy a cappuccino on my way to work or on my errands. Each day i ask for 3 sweeteners. For over 2 weeks now i have been told they are out of stock! Would it ever be acceptable to be out of brown or white sugar for over half a month? Every single time i complain, yet day after day after day i am ignored and disregarded. Surely i am not the only customer who uses sweetner? And is my daily patronage so meaningless to you that you would be happy to lose me as a customer to save yourself a few bucks on Sweetener? This is the final straw for me. On 5 occassions i have also had to drive back to the store after work to collect my bank card which keeps getting forgotten to be returned as well! Since you have changed the order/payment system this keeps happening. It never happened to me once in 5 years before the change. Then there is the pain of holding the card machine for ages out the car window while the staff prepare your food. This leaves you for up to 5 minutes holding the machine mid-air! Be warned, the Wild Bean next door will be up and running again shortly. I would suggest you seriously address these issues before your business takes a detour to Wild Bean
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
