AS
Adri S

1 reviews | Active since Oct 2012

08 Feb 2016, 10:07

No stock & Bad Hygiene

Had the worst experience this weekend at all 3 Kimberley branches. On Saturday 6/2/16 at about 21:30, we went to KFC Monument Heights. We were in the drive-through, and when we got to the order window to order 3x Boxmasters, we were told that they did not have any hashbrowns. As we where in the drive-through, we had to wait for all the cars in front of us to receive their orders before we could leave (you cannot exit the drive-through). There was no indication that they were out of hashbrowns on any of the boards or we would not have even entered the drive-through. Anyway, we then went to KFC c/o George & Bultfontein road, where we were informed that they did not have any lettuce. So we decided to try KFC Transvaal road. When we entered, the entire place reeked of vomit - so much so that you could not even breath. And also, they did not have any burgers whatsoever. I don't think we will be eating KFC again anytime soon.

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Replies (1)
KFC
KFC's reply08 Feb 2016, 11:05
Official
Hello Adri Stander,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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