No service to complain about

Good day

I am very unhappy with the service I received last night at 2 of the KFC's in Kimberley. Actually I must say lack of service. We were standing in the drive through for almost 30 minutes at the Kimberley Monument KFC. We stopped at the speaker where we waited for almost 15 minutes and our order was never taken. Whereafter we stopped at the pay window to see what is going on. The window was closed, but a lady appeared at least 5 times, not explaining what is going on, not taking orders nothing. When we eventually got to the collection point the lady there wanted to give us a order of people 2 cars back. When we asked how do they have orders if ours were never taken. She said the orders are taken at that window. This does not make sense as 2 cars behind us got to place a order at the speaker. Did they expect us to stand there for hours. When we complaint they did nothing more than saying sorry. This seems to be have a shift change and other staff were leaving the shop with kfc parcels, meaning they were helped while customers had to wait. We then went to the KFC in CBD and also were not helped. The passenger in the car in front decided to get out and stand next to the speaker as no service were received. We then moved to try and speak to someone at the window as again the car in front of them ordered at the speaker. He went to speak to them and they said they are taking orders there. Again staff members left with kfc parcels while one went up to the window while clients were being assisted and interrupted their service. We again left without any food and the worst experience ever. This is not the standard I expected especially on month end even though they were not even that busy. No one could explain what's going on and just had a don't attitude. We were not the only unhappy customers last night and a few more people left without food and no explanation. Thank you.