NO SERVICE _ *******

I ordered food with their online app last night at 18h15 By 19h15 we still have not received our food. I decided to phone KFC Key West to ask where my order was. I was told that he (the manager?) will phone me back. After a few minutes, he phoned to tell me that the delivery guy just left with my food. I told him but the food will be cold my now if it was prepared and only fetched for delivery now. He then continued to tell me to phone him if the food is cold and that he will then redo my order and send fresh food. The food arived and was cold, I phoned the manager and told him that I'm sending the cold food back. Hy assured me that he will prepare a fresh order. At 20h15 I phone again to be told my the manager that they have cancelled my order. I wanted to know how can he cancel my order if I have already paid for this. He then told me that he didn't know that I have paid for this?????????? I eventually received my order at 20h50 only to realise that the hot wings were missing. Once again I had to phone only to be informed that the lady that gave the driver the order admitted that she did not give the wings to the driver? The manager told me that when I order again I must let him know and then he will give me the wings that he owes me??????? I have not heard from this store at all. Please be warned, they take hours, have no idea what they are doing and then ***** food from you that you have paid for!!!!!!!!!!!! I spoke to Nomfundo (who is the only person dealing with complaints?? - You really need to employ qualified staff!!!!!! - SHe then informed me that this will be escalated and will take 72 hours before anyone will come back to me? STAY AWAY _ NO CUSTOMER SERVICE!!!