No service and still waiting on their call back

After lodging a complaint regarding KFC Soneike Mall, I get an automated message saying will call me. I received no call but on an SMS a few days later saying that they will be closing my call as theh cant get hold of me. I received no call or any communication from them. I then call their Customer Care as instructed on the SMS received only to be told but he lasybthat their system is slow with pulling up my complaint and that she will call me back.i received no call. I called them again the following day and speak to Nomvula Umhlangu who says that she is going through my complaint and asks if she can call me back in a few mins. Well guess what, hours later and still no call. This is shocking and I refuse to a eprntjat this sort of service is the norm in SA. I can't can't say that the service is bad because their is none. Pathetic is an understatement.