No service

Good day,

I hope you are well?

I am a pregnant flight attendant on a nightstop at Durban gateway and I ordered food online as I always do where we stay in Centurion.

I selected the gateway branch which stated 0.14km from where I where. I orded 2x2 Classis twisters. As I received the confirmation, it stated that the order was send to the Broadway branch which is 7km away from where I was.

I went to the gateway KFC and asked if they received my order, just to be informed that it was not with them and with the Broadway branch.

Because I am here for work I don't have any way of getting to the Broadway branch, I then phoned them to ask if they can transfer my order to the gateway branch.

I spoke to Wiseman (the store manager) he said that no they can transfer, and no refund will be given to me as they can't give refunds because the payment goes into KFC bank account and not the franchise. I then asked if there is a way they can deliver it to me (I offered to pay for the delivery) and he just said no. Surely as CPA I am entitled to get a refund? He then said I need to phone customer care.

The I phone customer care and the lady I spoke to aggreed on how bad the service was but still can't to anything for me, I will have to make another order and payment. Porsche sikhonde is her name.

She kept me on hold for a long period of time while speaking to Wiseman ,came back online and then said no they can't to anything, as my airtime ran our the call cut out and she didn't even bother to contact me back regarding this complaint or what the process is on escalating this further.

I then had to make another purchase with the money that is left on my account to be able to eat something, this time (I did exactly the same thing) went through to the gateway branch.

I then also had to phone the Broadway branch again to get the ladies name I spoke to, they didn't want to give it until later that someone phoned with her details.

This is unacceptable guys, I am a supportive customer to you and always receive good service but as soon as I need your help no one want to.

Please could I ask for a refund to my bank account of R130.

Please find attach details.

Bank: FNB/RMB Account Holder: Caroline Kruyshaar Account Type: FNB Fusion Premier Account Account Number: *** Branch Code: 250655.

I hope that someone will take responsibility and sort this out for me or else I will have to take this further.

Thank you in advance Caroline Kruyshaar ***