1 reviews | Active since Aug 2017
No sence of emegerncy
<p>it was on a Friday morning @ 06:15 when i arrived at the KFC (Alex Mall). I went through the drive way and the lady took my order via the first window and took my order, then she asked me to proceed to the 3rd window. When i arrive at the 3rd window there was no one, i waited for atlist 3 min until i had to wave my hand so tht someone can come and assist me. Then the other lady whom i didint place an order to , asked me to go to the second window, then i didi so, but unfortunately when i arrice at the second windo i found no one. Then i had to hoot and knock on the window and there was no one. Thn i had to walk out of the car and go back to the 3rd window were eventually i found the lady who took my order then she asked me to come and pay on the 3rd window. When i arrive at the 3rd window she told me that the speedpoint is not working so i have to come insode and pay that was about 06:40. Then i went inside and she again asked me to place and order from scratch , and the end my order was not eben complete. When i report to the manager , he just stood there and sympathise with me and did nothing. So dissapointing and its not for the first time i experience this bad and ridiculouse service, it's either its a wrong order or they take time to assist.</p>
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KFC Customer Care
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Good Morning
Thank you for taking the time to correspond with the KFC Customer Care.
Please note that we will be in contact soon.
Kind Regards
KFC Customer Care
***
