No response to KFC Survey + Poor Service at KFC Warwick Branch in Pinetown

I visited the KFC Warwick Branch in Pinetown on Sunday, 26 November 2017. I was highly dissatisfied with the service as it took more than 30 minutes for me to place and receive an order which consisted of a Fully Loaded Box Meal and a Junior Snack Burger. To add to this frustration, KFC offers the service of a customer survey. It's always printed on the bottom of the till slip. I decided to vent my frustrations via the survey but predictably enough, I have received no response. The problem with the branch was that theywere understaffed and could not cope with their customers. In addition to this, there was no apology offered for the extrmeely long waiting period. This branch has only just recently opened up and I think it needs to really up its game. Or else, KFC is going to lose customers probably to McDonalds pr Chicken Licken. To sum it up, my one frustration has now become two as I have received no response from the Survey department.