NO RESPECT FOR CUSTOMERS AND NO CUSTOMER SERVICE.

Customer Complaint: 16 FEBRUARY 2022

I am a regular client of KFC since forever. I have always utilised the Mr D App to order my KFC for as long as I can remember.

I saw an advert that KFC now has their own delivery app which with no hesitation I downloaded.

With full trust and confidence I ordered a meal on the 1st February 2022 on their app. My money was deducted immediately and I was prompted with a one time pin (OTP) for money to be deducted from my account.

My order was confirmed (1st February 2022 order no:Musa****222) and I waited which felt like forever. This was supposed to be my brunch order. But recieved a pop-up on the app saying "No drivers available to drop off your order please try again later your money will be reimbursed immediately".

I eventually gave up hope on the delivery and after a few hours I contacted KFC via the app querying my order via the app as well as the app was still stating that my order was completed. I then utilized the contact us function on the app and the email they provided.

The email bounced back as a defaulted non-delivery message.

I called them and the consultant said they will revert as soonest. A few days went by and still.......no communication or response.

Eventually when they did call on the (3rd February 2022) I missed the call due to work related matters.

I immediately returned their call upon seeing the missed call abs the person who answered said that they would inform the relevant consultant to contact me back and I still did not get any assistance.

Again on the 8th of February while at work I saw a missed call and this time as I was about to call back the consultant called me and I promptly answered on this ocassion abs the lady in the other side requested I elaborate on my query so I did she then informed me that she would send me an email and requested that I respond and that in my response I attach my bank statement as proof of purchase and I will be reimbursed promptly. I have now to date not heard anything from the customer care or any supervisor, manager or any form of authoritative person.

The unprofessionalism of this franchise and brand has honestly left a bitter taste in my mouth.

So,what is the next step to follow. I have gone through every step in trying to find out why they have not attended to my query. My money was taken,but I have not received my meal. Do I trust KFC again to order from them? Do I even have to physically go to the franchise to purchase? How can I? I'm way too disappointed in KFC honestly.

What happens to the money that was deducted from my account? I feel it is only fair that I receive compensation in monetary value as well as my meal that I waited forever for.

How will KFC restore my trust in them again. I have heard and seen so many bad reviews and complaints regarding KFC, yet I still supported them.

How do you mess up an order, take the clients money and not even take the initiative to follow up with your client.

I will not recommend anybody use the KFC APP ESPECIALLY IF YOU ARE HUNGRY AFTER A HARD NIGHT'S WORK. WORST IS THEIR FRANCHISE IS NOT EVEN 10KMS FROM MY RESIDENCE.

Will they be doing this to each and every client that uses their app? What irks me even more is that they just ignored me blatantly. It's just plain rude and unfair, should I even go as far as saying it's theft because they took my money and never gave me a product. The fact that they did not even take the time and consideration to follow up with me is deplorable not to mention highly disappointing.

I do not want to go the franchise and cause a ruckus because it won't help.

I do however EXPECT FEEDBACK FROM THE MANAGING DIRECTOR OF KFC PORT ELIZABETH. PEOPLE MUST BE MADE AWARE OF THIS DEBACLE AND I WILL MAKE SURE THAT AWARENESS IS CREATED. I'M pretty sure not even hungry lion would've have made a mess up of this.

I look forward to hearing very promptly from you. Or unfortunately it will will have to go to the herald where more people will be made aware of this unprofessionalism. I trust that this matter can be resolved amicably.

PS: please note all my proof of communication and monies being deducted from my account

M.Hans +***5