No refund and countless emails

I placed an order on the 1st of January 2022 online. After the money was deducted I received a pop up message stating that my order can not be processed and a refund will follow shortly. I did not receive an order number.

I logged a complaint on the website and received an email with information they needed. I had to resend that e mail four times. I was contacted days later and was promised a refund. That refund should have happened latest on the 18th of February 2022 but up to date no refund.

I have been sending countless email with all the information but still no reply or phone call from them. I phoned in on Monday morning the 7th of March 2022 and was promised someone will phone me back. Well here I am still waiting. I also resend my bank statement for January and February.

Is it really that difficult to refund a client? Is this how clients is being treated? How long will it take to get my money back ? Needless to say I will never buy KFC again......