No refund and bad service received at kfc Selgro centre Pmb

On 12 January I visited a kfc outlet at Pietermaritzburg Selgro centre, bought a meal and waited patiently for well over the time the cashier advised I would have to wait. This went on well over 20 minutes and 20 orders were dispatched before my one and from the staff that were lurking and roaming around, not one bothered to ask if we have received assistance or if we had received our orders, As a manager who was on duty at that time at my branch, I approached the cashier if it were possible for them to refund me but instead she took my slip and went around to the back only to come back empty handed and with no intention to refund me. I called kfc client care incident 426519, thinking they would assist but the client care department is just quick to close incidents without giving any feedback to the customer and worse of all when I call them to follow up they were more concerned with making excuses for their staff and instead asked me to go through unreasonable lengths to prove that I left both my money and food at their outlet as I had made it clear I can not wait any longer.

The disappointment comes as I was advised by the client care department that the incident did not mention anything about my refund and that the call was resolved without any investigation done into the matter. This is very poor service both from the fast food outlet and Client care department. Disgusting to say the least.