JL
Jaco L

1 reviews | Active since Jan 2014

31 Dec 2015, 10:00

No KFC at KFC

I went to KFC in Soneike last night at 21:20. I order a 10 piece family treat just to be informed that there is no chicken an i would have to wait 20 minutes. So i decided to change my order to 3 colonel burgers and 3 double crunch burgers and was informed that it would take 5 minutes. 10 minutes later i was informed that they dont have the double crunch fillets and they can replace it with grilled fillets. Fed up i said it was fine, only to be informed another 10 minutes later that they gave my order to someone at the drive through. While i was waiting there were 2 other customers also complaining about the waiting time (40 minutes for 8 zinger wings).<br> At this point i asked for a refund and left to go seek food elsewhere.<br> <br> So, i would advise everyone to stay away from the KFC Soneike branch as you will not get any KFC there.

0
Replies (1)
KFC
KFC's reply31 Dec 2015, 12:50
Official
Hello Jakes.Lourens,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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