No food. No refund. ZERO assistance!

The online platform is the WORST! Ordered something from KFC online on 12th January 2024. My money was taken and then a few minutes later, I got a message on the screen saying the payment didn't go through and there is no order.

I called the customer center number and a lady with a crying baby abruptly transferred me to someone else who claimed to have helped me. I was told to allow up to 12 business days for a refund... nothing.

I raised this on twitter and kept being told that "our team will look into it and assist". Every time I asked for feedback, that's all the useless twitter team would say!!! It's officially 14 business days later, no feedback, no refund, no assistance WHATSOEVER!!

THANK YOU VERY MUCH KFC FOR THE ****TY TREATMENT! It gives me so much comfort to know this is how your team treats people, *****s money, and does not assist with a refund, the actual food or even take the payment proof to assist!!