RG
Reema G

1 reviews | Active since Nov 2013

11 Mar 2015, 10:08

NO FEEDBACK

Not only is your food quality of extremely low standards but also your customer service - I have still NOT received a response from you/the relevant franchisee (as advised by yourself on Thursday, 12/02/2015 - also the date of my complaint) with regards to the low quality food that I purchased numerous times from your Durban North Arcadia Centre branch. I have also sent a follow up email to your customer services department on Tuesday, 24/02/2015 and to date I have still not received a response. You are quick to respond on this website to perhaps appear to have good customer service but cannot deliver on good customer service by getting back to a customer and resolving the issue at hand timeously. This type of customer service is UTTERLY DISGUSTING on your part KFC!!!

0
Replies (1)
KFC
KFC's reply11 Mar 2015, 14:52
Official
Hello Rage1987,

Complaint

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
***

Best regards,