No Feeback received on quality of food

Purchased the new Fun-do bucket, 2-crunch burgers and 2-mini loafs in drive-thru. Had to wait a while for the order which was not a problem. Staff did appear to be confused at the order. Arrived at home to find that none of the dips and sauces were inserted, there were also no salts, tomato sauce included either. The crunch burgers were so dried out and hard it was as if they had been sitting in the warmer for days. overall quality of the meal was not good, the chicken was also tasteless. We were looking forward to trying this new order and I am sad to say that as a family we were left very disappointed to what we received. this lack of certain items and the quality of the food is truly disappointing. I logged this on the KFC website 27Mar and am still yet to receive any sort of acknowledgement and response. Another complaint was logged today reminding them that I have had no feedback.