No Delivery with no feedback or explanation

I'm not one to complain but it's a joke having a delivery option with no system in place to follow up on orders. So I ordered through the call center. They give me a time of 30-60 minutes. So no problem. After 90 minutes I phone the call center, they will follow up seeing that my order is not arrived yet. They phone me back saying there is 6 orders at Pretoria North KFC and they are unable to contact the branch, there is no answer. So, what must I do? Wait for 3 hours only to realize the order is not coming or climb in my car and go to the branch only for the driver to pitch at my address with the late order. This really left a bitter taste , there is no feedback / tracing mechanism for customers to follow up on their order. And why does KFC Pretoria North's land line number just keep on ringing? Do they not attend to calls? So, I fed the family at 22:30 Friday night. Well played KFC Pretoria North!