1 reviews | Active since Sept 2013
NO DELIVERY OF FOOD AFTER 1 1/2 HOURS
<br> <br> I ordered on your call centre number at 11:45 today for six people to be delivered.<br> <br> AFTER WAITING AN HOUR I phoned back to your call centre and was told Jason would follow up with the Store itself.<br> <br> I then got a call back from Jason to tell me that our food is still in the store. The store only has one driver. I said what are you going to do about it?<br> <br> He pretended to be deaf and I kept asking the same question. He then said he will get the manager to phone me.<br> <br> The manager of the store phoned me and said the same thing. Plus he does not know when we can expect our delivery.<br> <br> I asked him why has not told the call centre his store cannot do deliveries today? He said he did that, but he is not getting any help from them.<br> <br> I said what are you going to do about our order.<br> <br> He said he will give me a streetwise 2 for free. I said to him we are six that ordered. Must we all take a bit out of the streetwise two and feel satisfied?<br> <br> He said he will waive the delivery fee. I said when can we expect our food?<br> <br> He could not give me an answer.<br> <br> Then he said he will deliver it. I had to give him precise instructions re address.<br> <br> WE ARE STILL WAITING - 1 HR AND 40 MINUTES AND COUNTING.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
