No delivery - My family had to sleep hungry

On the 26th of February 2015, I called the KFC call centre to order dinner for my family as we didn't have electricity. My call was taken at 19:11, as I was placing an order, we got electricity back. After some time electricity went off again. I called the call centre again at 20:09 and hold for about 30 minutes which I wasn't answered. I called the KFC Kollonade knowing that they are the one's preparing our food and there also I wasn't answered. I received a call at 21:25 from a lady I didn't take her name as I was asleep who called to say they couldn't deliver because they don't have electricity. <br> <br> On the 02/03/2015 I called the KFC call centre to complain about this and was told the matter will be forwarded to the KFC Kollonade branch, who will contact me. I am still waiting to hear from them. I find this not professional, KFC isn't taking care of its customers and they just to follow up which really upsets me.