No delivery. I have to send bank statement to request refund.

I used the online app to place an order for delivery on 25th November 2022. I did not receive a confirmation and when I contacted the customer care number I was told to request a refund as the amount was showing on my credit card. In order to request the refund I have to send a bank statement to their E Mail address. A lot of work for me and no delivery, what a useless online service.