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buhle S

1 reviews | Active since May 2014

14 Feb 2022, 10:49

NO DELIVERY AND NO SERVICE DELIVERY

I had ordered on the KFC App on the 4th of February. Around 5pm that afternoon and my order was not delivered. I contacted KFC and they got back to me requesting certain details and I gave them all the information that they required. Week later no assistance from KFC the guy that was handling the case at that time by the name of Mbongeni closed the case with it not being resolved, he said he tried to contact me however I never received not even one miss call from a number that I do not know. I reached out to KFC again still and I still have not received any assistance I have two case numbers, the one was closed by Mbongeni. CAS-916289-J9Z449 and the other case number that was opened again that I still have not been assisted with 2 weeks later is CAS-918689-L7G1R1.

Order number: Buhle***2 Date: 4 February Time around 5pm

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Replies (1)
bS
buhle S's update16 Feb 2022, 09:44
Reviewer Update
So on the 14 of February, I received a call from KFC customer care about the complaint and the lady said that she will send the refund through and that I would get an sms which confirms that my refund has been processed and I should receive it within 5-10 days. 2 days later still have not received the sms and what irritates me the most is the incompetence from the KFC customer care people and how would you refund someone without asking for bank statement? which account will the refund be credited to? Clearly, KFC does not want to refund me I've never experienced such incompetence in my life.