1 reviews | Active since Mar 2012
NO CUSTOMER SERVICE SKILLS FROM MANAGER
Good day<br> On the 7th March.I visited the Boksburg KFC and ordered a twister, streetwise 2 and streetwise 3 plus drinks.<br> I went back to the counter after I received my order that they packed the streetwise pieces incorrectly.<br> The streetwise 2 had a wing & a dry piece(breast), the streetwise 3 had a drumstick & 2 breast.I asked them to change a breast in each streetwise and was told there's no pieces (with an attitude from the cashier) if I want I must wait 15 minutes and I asked for the manager to explain my problem but she came and just stared at me and asked me what's wrong(also with an attitude)then I said can you please explain to me how the meat is packed maybe I'm mistaken. she turned and said there way you found it packed is the way it's packed for all the customers and I said okay I want mines changed because I'm not happy with that and she told then what must she do. i support kfc on a weekly basis and have never received such poor and unprofessional service from a manager and stuff as I did at the Boksburg KFC and really feel that you should give those stuff training or have people that know how to treat customer working for you. I ended up having to give those pieces away.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
