No Customer Service

So yesterday (04.11.19) again I went to KFC Observatory during my lunch time. KFC is around the corner from where I work and I go there at least once or twice a week for lunch. Today was just a day where i once again received bad service from KFC. I ordered the chicken box. I waited 10 minutes already as it started getting soo busy with the Uber Eats drivers (who are like a hole lot of flies wanting to be helped first). So after standing and now waiting for 20 mins as there was only 1 cashier (Asanda) I approached Sandiswe who was at the till and I asked if no one is assisting. With a rude attitude she told me that Asanda is helping yet they stand around a hole lot of people were waiting for their food. What upsets me the most is them speaking Xhosa after i asked about my food. They made me and some other people stand even longer until i think the manager came and I gave him my slip.

Maybe this is just a sign that i should not support KFC as this is my 3rd time getting bad service from different branches. Last week i also had a bad experience at the Promenade branch.

The staff should be told they are not doing the customers a favour they chose the jobs not the customers.