1 reviews | Active since Jun 2010
NO CUSTOMER SERVICE
I always travel along Albertina Sisulu Street as I work in town and therefore have been using this KFC for the past 2 years. I always used the same savings card to make my purchases at the drive threw. Last week the inefficient lady that drive threw window took my order but could not understand how to use my savings card. She could not understand that it needed to be swiped and not put into the machine. After calling a few of her co-workers for assistance, with no help, I was told to go to the next window to collect and pay. Once again, the lady could not use my card. I was told to wake up and come to the entrance in order to purchase. I then left the order and drove off. Today, I decided to see if these *********** people would be able to use my card and I once again placed my order and was told to go to the next window and AGAIN, they could not swipe my card properly and I was told to wake up and go inside the store to make a purchase. No sense of customer care. They just look at you so dumb that you have no choice but to drive off. If I wanted to go into a store and purchase, I would have went into a store and purchased. I wanted to use the drive threw.
Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
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Thank you for the feedback and thank you for taking the time to inform us.
Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.
Kind Regards
KFC Customer Care Line
***
