AJ
Ato J

1 reviews | Active since Jun 2009

03 May 2015, 23:26

NO CUSTOMER SERVICE

2 customers were complaining about Emmanuels attitude and lack of customer service then he decided to just leave us standing in. the que, he went and sat down. regardless of how long we had to stand and complain. i could see him sitting there in a chair. When he decided to come back i asked him why do we have to suffer cause he made one customer angry. He refused to call the manager as we requested then his coleague with the name Reply, was just there protecting him and making sure that they wont call the. manager. Thy have the worst attitudes nd terrible horrifying customer service. That Emmanuel even told me to take the headoffice number and call them as there is nothing that they can do to him. i wonder how did they get to work in that field as thy have zero customer service. For him to be that rude. I honestly have no more words to say except that im still flabbergusted. by Emmanuel and Reply's attitudes.

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Replies (1)
KFC
KFC's reply04 May 2015, 10:02
Official
Hello cuteangel,

Thank you for the feedback and thank you for taking the time to inform us.

Rest assured your complaint will be forwarded to the relevant franchisee and his team to address and ensure that the necessary corrective steps are put in place so that we may meet your expectations in the future.

Kind Regards

KFC Customer Care Line
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